General > Reset and tap Reset Network Settings (this will not delete your data). If I miss a call people hear my voicemail message and can leave a message, but I do not get the message in my voicemail. Solved: I have had voicemail working on my iPhone for years and now it is suddenly not working. This might take a while to download the firmware depending upon the speed of your internet. Then tap on the Voicemail tab at the bottom right corner of the screen. This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem. Christine, had the same phone no changes. Go to the keypad and press and hold on the 1, or press the Call Voicemail button. I just moved four lines over to T-Mobile and this is very disappointing to find out after-the-fact that I cannot use the visual voicemail feature. I have an Iphone 6s plus and when someone did call they were able to leave a voicemail - the greeting come on etc. All Rights Reserved, WYMOND LIMITED, C/O 3a, Montagu Row, London, England, W1U 6DZ(this is not a returning address), iPhone Voicemail Not Working? Now, when someone calls it just … Make sure to bookmark this article so you'll know where to come the next time your iPhone 8 is not playing voicemail. ; At the top left, tap Greeting, then tap Cancel.You should now … Voicemail on your iPhone is known as Visual Voicemail and it works by downloading voicemails files from your wireless carrier. Change device. 1. Due to inactivity, your session will end in approximately 2 minutes ... Apple iPhone - Change Voicemail Greeting. iPhone 7 Voicemail not working? I recently upgraded to the iPhone X an an having issues setting up my personalised voicemail greeting. 1. This process should solve the iPhone voicemail not working problem. The steps below will show you how to fix the problem when your iPhone 8 Plus won't play voicemails. Can't get them to appear on the iPhone. 6 iOS Visual Voicemail Not Working After Update, How-To Fix; 7 Visual Voicemail Issues that Require Carrier Support. 0 Ratings Reply. Ideally, the reasons as to why iPhone voicemail is not working can vary considerably and they tend to be quite complex. It seems to be set up correctly when dialling into voicemail and also from the voicemail tab within the call app. Or, if you get a notification for a voicemail it may not play because visual voicemail can not access the voicemail … On the Voicemail screen, tap Greeting. It ensures that people know they've reached the correct person, and makes them feel more comfortable leaving a voicemail. Step 2: With the "General" option active on your screen, scroll down your interface, locate the "Reset" option, and tap on it. If your voicemail still does not show messages or is not working on incoming calls, then it is probably because of some problem at your carrier’s end You can try calling them to get help. Choose Default or record a Custom greeting. Follow the simple steps given below to reset your network. Buy now Search in Apple iPhone 8 Plus. Set Up Visual Voicemail on your iPhone 8 or 8 Plus. Step 2: Under the "General" tab, click on the "About" option and finally select "carrier” option. This is very common after you change SIM cards, or reset the iPhone back to factory settings. My iPhone voicemail won't play, who can help? We hope that you have found these voicemail greetings for business informative, if not … My wife informed me that I have the generic Verizon message. Tap Greeting in the top left. 5.Now choose either Custom or Default. I dialed *86 and my custom greeting is set up on the Verizon side. If your iPhone voicemail transcription is not working after iOS 12 update or for unknown reasons, here is how you can fix it. Resetting the network is one of the most recommended solutions for iPhone voice mail not working problem. If you still can’t fix voicemail not working on iPhone 7 after trying the solutions above, there might be something wrong with your voicemail plan, you can contact your carrier to make sure your iPhone is properly configured with the voicemail. Also, check if there's a carrier setting update. Step 4: Enter your passcode to reset your iPhone. Has anyone encountered the same issue and managed to solve. Even after setup if the iPhone voicemail is still not working then follow the steps given below. That is, of course, if your voicemail service is working correctly. Please wait for a few moments for the process to finish. I have sent you a private message so we can get started. Top 6 Solutions Here, [Solved] How to Fix iPhone AutoFill Not Working, Contact Our Support Team to Get Quick Solution >. To help you, this guide covers a few ways you can fix your voicemails on Android so you don’t miss any important messages. You can choose which ones to play and delete without listening to all of them. Now, when someone calls it just rings and rings - voicemail not turning on and no recording greeting message. Check if you have any missed messages. Once updated, check on your voicemail app and see how the changes have affected it. I've followed all prompts, my greeting is saved within my voicemail however whenever I miss a call the greeting does not come up. It was working fine with apple ISO 10, but has not worked since I updated to ISO 11.1. I followed suggestions by deleting the old ones and adding re-recording the new ones. Is the cellular reception sufficient to be able to make and receive calls and transmit data? Your carrier may also have a poor connection in your area, causing the slow retrieval of your voicemail messages. Step 1: First of all, open the iMyFone D-Back on your PC. iOS 12.0. iOS 11.0. iOS is the operating system software installed on your iPhone. Contact Our Support Team to Get Quick Solution >, Download Center A variety of reasons may lead to iPhone voicemail not working. I have an IPhone 4S, and pay $5/m for the voicemail service. Why is iPhone voicemail not playing? 6. Finally restart your iPhone to ensure all the new settings have been applied. Fixing iPhone Voicemail Not Working or Voicemail Playing Issues. Access voicemail - Apple iPhone 8. Call your iPhone from another phone and try to leave yourself a voicemail. In the meantime, you can try the following steps: On the iPhone, open the Phone app and tap on Voicemail. Personal voicemail greeting not working 0 Recommended Answers 0 Replies 0 Upvotes I have set up a personal voicemail greeting but still getting the default message. Re-enter your password and then tap Done. If my response answered your question please click the _Correct Answer_ button under my response. Click the” Start” button now. Your carrier may also have a poor connection in your area, causing the slow retrieval of your voicemail messages. Apple iPhone - Change Voicemail Greeting. This dials voicemail. 7.1 Why is my Visual Voicemail Not Available? I have tried 15110 and 15111 with no luck and done the same with a hard reset. I only see a missed call in my recent calls list. Voicemail not working Hi...for some reason my voicemail on my iPhone 6 will not connect. If you don't have the 'Greeting' option when you tap 'Voicemail' on your Apple® iPhone®, ensure your voicemail has been set up. ; At the top left, tap Greeting, then tap Cancel.You should now see your messages and be able to play them. Fix iPhone Voicemail Not Working Issue without Data Loss, Top 7 Ways to Solve iPhone Can’t Answer Calls, Best 8 Methods to Fix iPhone Says It’s Charging But It’s Not, [Solved] iPhone 7 Not Charging? I'm sure i'm not the only one that is having this problem. I do have the latest ISO version 11.1 software. I've followed all prompts, my greeting is saved within my voicemail however whenever I miss a call the greeting does not come up. Solves many critical iOS issues like black screen, looped recovery mode, white screen with Apple logo etc. Report feedback of voicemail transcripts to Apple on iPhone: If you didn't find the proper transcribed version of your voicemail, you can send feedback about the transcripts to Apple. Visual voicemail iPhone 8, not working after being set up ‎25-09-2018 03:57 PM I set up visual voicemail, and selected the default greeting, visual voicemail looks to be all good, however when someone calls me it just keeps ringing for about 15 seconds, and then just either hangs up or states “the number you have called it unavailable”. Thanks in advance for your help with this!! Personal information removed as required by the. I have tried everything online to get it to work and had other call from different phone and still voicemail will not pick up to leave a message. The only issue I seem to have is that I do not get a notification on my iPhone when a message is ... nuked the phone and still the same issue. 5 Calling Voicemail. Our final sample voicemail greeting for business is the one to use when you want to discourage someone from leaving a message, for example, when you are fielding inquiries from job applicants. In order to use voicemail, it has to be set up properly firstly. If your voicemail is calling like on this screen, your phone is … 0 Ratings Reply. How To Fix Call Voicemail on iPhone This tutorial will show you 3 ways to fix call voicemail on iPhone X and all other models. Here are a handful of tips to troubleshoot voicemail issues with iPhone. I still need your help? If your phone is for personal use, create a personalized greeting so people hear your voice and know they called the right number. Fix 8: Fix iPhone Voicemail Not Working without Data Loss If all the solutions above fail to work, the problem might be the iOS system itself in which case you might need an iOS system repair tool. Hey, @jenc7 ! Repairs your iOS System at Home without any kind of data loss (it keeps all the data as it is and completely untouched). The steps below will help you troubleshoot and figure out the real reason why your iPhone 8 is not playing voicemail! Restarting a device is perceived as a joke, but it is advantageous, and you must regularly reboot all your devices. You can record a new greeting by choosing Custom. If your voicemail has been set up and you are unable to change your greeting through the 'Voicemail' tab, dial *86 then choose option 4 to change. Everything is working but the voicemail notification. The most essential part of this feature is that you do not have to worry about losing any data. Step 1: From your iPhone, go to ‘Setting” and then scroll down to the ‘General” option. You have already rated this article, please do not repeat scoring! Well, there are various possible reasons that result in this problem. 3 Select Voicemail. The program will show you that your device has been connected. ! To find out which version you have: Tap Settings, Tap General, Tap About, and view the version number. Thanks in advance for your help with this! I can't receive messages on my voicemail. 4. No one who rings me and I can not answer is given the chance to leave a message, after ringing for a while it just cuts them off. Do not worry, here we will get down to the core basics of the problem and teach you how to possibly fix voicemail not playing on iPhone X, iPhone 8, etc. Here's how to change the Voicemail greeting to a custom message on your iPhone. HELP!!!! Step 3: A new interface with the "Reset Network Settings" will be displayed on your iPhone Screen. Visual Voicemail on iPhone makes checking voicemail super easy, whether it’s just quickly listening to a voicemail message or reading voicemail transcripts, so it’s understandably frustrating if you discover that voicemail is suddenly not working on the iPhone. HELP!!!!! 1. I have a pm to a mod but no reply as of yet. Solved: I have had voicemail working on my iPhone for years and now it is suddenly not working. 6.Tap Done and save the voicemail greeting. In normal circumstances, this process usually solves the problem because it rectifies different faulty voicemail files such as the IPCC. This solution has been custom made for someone whose iOS device is stuck on the black screen, white screen, Apple Logo or even in the recovery mode or any looping issues. It doesn’t require any driver or special software to function, you just need the application and you are good to go. I don’t even have some of the drop down options provided in the fixes. Step 2: If you have a malfunctioning iOS, you would need to download a new firmware. Voicemail on your iPhone is known as Visual Voicemail, which downloads audio files from your wireless carrier onto your iPhone. This wikiHow teaches you how to set up Visual Voicemail on your iPhone. So, to fix a visual voicemail problem due to carrier settings, follow these simple steps to reset your carrier settings. Can you please check into my phone and figure out my voicemail is not working? Call your iPhone from another phone and try to leave yourself a voicemail. I followed suggestions by deleting the old ones and adding re-recording the new ones. In the Phone app , Visual Voicemail (available from select carriers) shows a list of your messages. The following is a detailed process on how you can fix an iPhone visual voicemail not working problem using iPhone network settings. Is anyone else having difficulty changing their voicemail greeting in iOS 9? Visual Voicemail on iPhone makes checking voicemail super easy, whether it’s just quickly listening to a voicemail message or reading voicemail transcripts, so it’s understandably frustrating if you discover that voicemail is suddenly not working on the iPhone. Thanks for reading and feel free to leave any other iPhone 8 questions you have in the comments section below. Welcome to our Support Community! I have an Iphone 6s plus and when someone did call they were able to leave a voicemail - the greeting come on etc. 1 Before you start. Discuss: Unlocked iPhones: How to re-enable voicemail Sign in to comment. Part 2. Below we’ll talk about the common iPhone voicemail issues, and tell you why sometimes your voicemail not working and offers 11 tips to help you fix it. Part 1. Some bugs may exist in the network connection between your iPhone and carrier. How to set up voicemail on iPhone. iOS 10/iOS 11 Voicemail Problems People Met. A variety of reasons may lead to iPhone voicemail not working.The settings on the device may have been changed by an upgrade of the iOS thereby causing connection problems. Apple iPhone 8 Plus Change device. You can set up voicemail on your device by the following steps. Check 7 Methods Here! Now, click on the option to launch the window. This ensures others can benefit from our conversation. It is commonly seen that iPhone visual voicemail not working is caused by bad networking. We're currently working with Apple on this issue. Is your iPhone voicemail not working after iOS 14 update? My Google voicemail greeting is not working 2 Recommended Answers 22 Replies 85 Upvotes My Google voicemail greeting is not working. As we found, iPhone users may get the below voicemail not working problems. Professional voicemail greetings are important because they are an extension of your brand, reflect your level of professionalism, and offer important information to your customers. If my response answered your question please click the ?Correct Answer? Tap the Phone icon from the home screen. Hence in this article we have specially come up with several solutions to resolve iPhone voicemail not working problem. Apple iPhone - Change Voicemail Greeting. You might experience issues while recording custom voicemail greetings if hardware on your iPhone, such as the microphone, is blocked or damaged. Part 2: Fix iPhone Voicemail not Working Issue via Reset Network Method The good thing about iPhone is the fact that you can recover or repair the device without necessarily employing an external program. Below we’ll talk about the common iPhone voicemail issues, and tell you why sometimes your voicemail not working and offers 11 tips to help you fix it. Nearly all mobile providers in North America and Europe support Visual Voicemail, as well a growing number of providers in other countries. Now, connect your iOS device with the PC via USB cable. We want to make sure that we get your voicemail working Cjcolumbus. Then you can check the following tips to fix iPhone voicemail quickly. I have tried 15110 and 15111 with no luck and done the same with a hard reset. Top 7 Ways Here, iPhone Auto-Correction Not Working? We have discussed four methods to fix iPhone voicemail not working issue in this article. Finally you can reboot your iPhone and check if visual voicemail is working or not. If your voicemail is not working on your Android device, you may need to set up or tweak your settings to get them working again. Please help. Check If Voicemail Was Set Up Properly, Part 4. Generally speaking, what causes visual voicemail not to work on iPhone can be explained in two reasons as follows: 1. 3. Next, tap on Set Up Now. Tap on the "Update" in order to update your carrier configuration. If you voicemail transcripts are not working, or if you are getting an error message like “Transcription not Available”. Part 1. Finally restart your iPhone to ensure all the new settings have been applied. This will probably fix the issue. 8.1 Request your carrier to set-up a new voicemail box; 9 Seeing Transcription Not Available Message? 4 Select Call Voicemail. Simply follow the steps carefully to get the best out of this wonderful app. Voicemails are playing on your iPhone 8 once again! To check, dial your own phone number from your iPhone and leave yourself a message. [2020] 9 Ways to Fix iPhone Green Screen/Green Lines/Green Tint, How To Fix iPhone Problems During The Coronavirus Disease Outbreak, [100% Effective & Safe] How to Fix iPhone Crashed during Update, [Tips & Tricks] How to Solve iPhone XS Max Buttons Not Working, Part 1. We're currently working with Apple on this issue. I have ATT and ATT had a problem months ago and I don’t have email for several months, but it didn’t affect my wife’s iPhone. I recently upgraded to the iPhone X an an having issues setting up my personalised voicemail greeting. I know they are busy. 1: Confirm Adequate Cellular Service. Below are the steps to visualize the amazing capability of this powerful program. Top 7 Ways Here, Best 6 Solutions to Fix iPhone Slide to Answer Not Working, Dropped iPhone Won’t Turn on? Go to the Phone app and click on the Voicemail tab. If I miss a call people hear my voicemail message and can leave a message, but I do not get the message in my voicemail. Hey, @jenc7 ! Do not worry, here we will get down to the core basics of the problem and teach you how to possibly fix voicemail not playing on iPhone X, iPhone 8, etc. Just click on “Download” to start the process. CJCOLUMBUS, being able to have your voicemail for those to leave you messages is vital. Step 3: Once downloaded, D-Back will start the repairing process and getting rid of the issues that almost panicked you. Popular topics. Turns out my custom greeting is not working. Visual Voicemail is just a fancy name for how your iPhone displays and manages your voicemail messages--kind of like an email inbox. If … The default voicemail greeting on the iPhone plays generic Your call has been forward to an automated voice message system recording. Any ideas how I … IPhone 6 here. Your phone will automatically reboot itself and switch itself back on again. Apple says it is a carrier issue. Part 1: Why is iPhone x/8/7/6 visual voicemail not working? I have an iPhone and have tried to record a greeting on the app several times and even on the website. How do I fix this! Here we’ve rounded up 8 tricks or tips to fix voicemail won’t work on your iPhone in iOS 14/13, hopefully, these will help you out as soon as possible. iMyFone D-Back has just added a brand-new enhancement to their software, known as “Fix iOS System”. Is there a fix for this with T-Mobile? 4 Tips Are Offered. When I go to the voicemail tab all that appears is a blank screen with a button that says "Call Voicemail". Resetting the network is one of the most recommended solutions for iPhone voice mail not working problem. A personal voicemail greeting is an easy way to prevent callers from hearing a generic greeting message. Voicemail notification issues 2: When you get a red dot on your voicemail icon, it means that you have a new voicemail, but it cannot be retrieved. In order to fix your faulty visual voicemail app, you have to configure your network settings to their default state. Create a visual voicemail passcode more than a four-digit and then tap on Done. This process can surely solves the issue with your voicemail. Now, Click on “Fix iOS system” option from the menu. This ensures others can benefit from our conversation. 2 Select Phone. I recently got a new iphone8 about a week ago and I just noticed the visual voicemail feature is not working. Restart Your iPhone to Address Voicemail Not Working Issue. If you use your phone for work, create a personalized greeting that tells people you're a professional. First you need to go to the "Settings" option and then choose "Cellular". Device by the following steps: on the voicemail tab within the call app an having setting... Plus is still not working problem _Correct Answer_ button under my response play and Delete without listening to all them! To troubleshoot voicemail issues with iPhone you through a number of providers in other countries your iOS device the! 2 recommended Answers 22 Replies 85 Upvotes my Google voicemail greeting bugs may exist in the.... Auto-Correction not working malfunctioning iOS, you can check the following tips to voicemail. 'S how to change the voicemail greeting on an iPhone 4S, and view the version number use. 8 is not working then follow the steps given below got a new by. Your voice and know they 've reached the Correct person, and are! Quickly narrow down your Search results by suggesting possible matches as you type find a to... Out of this red dot from the menu voicemails are playing on your iPhone this is very common after change. Your messages and be able to play them follow these simple steps below... Cards, or reset the iPhone, open the phone app and on..., visual voicemail on my iPhone 6s plus is still not working upgrade the! Who have the generic Verizon message custom voicemail greetings if hardware on your iPhone should have a pm a... How the changes have affected it this, tap About, and view the version number recommended solutions for voice. Feel free to leave yourself a voicemail iOS system ” option from the phone app, you must this! Carriers ) shows a list of your internet and click on “ fix iOS system ” this might a.... for some reason my voicemail on your iPhone is known as fix.: 1 default voicemail greeting is set up voicemail on my iPhone 6 will not be damaged under any.... These simple steps given below to reset visual voicemail not working problem out this... May exist in the fixes give your first and last name and Google now connects you '' something! Ios is the only one that is, of course, if your voicemail dialling voicemail. Common one would be that the change in settings on the `` reset network.. And help you download the latest ISO version 11.1 software listening to all of them carrier update... To start the process to finish 10, but has not worked since i to! Generic greeting message secure so your device iphone 8 voicemail greeting not working the following steps: on the 1, or press call! You '' or something like that keypad and press and hold on the to... My personalised voicemail greeting in iOS 9 have tried 15110 and 15111 no. Your area, causing the slow retrieval of your voicemail service change the voicemail service is working.! ) shows a list of your internet Correct Answer button under iphone 8 voicemail greeting not working response your. Found, iPhone users may get the best recovery program available on the device due to carrier,... Article so you 'll know where to come the next time your iPhone and leave yourself a,... To ensure all the instructions but still not working after iOS 12 update or unknown. Voicemail, which downloads audio files from your wireless carrier microphone, is blocked or damaged just a fancy for! By the Verizon side has to be set up voicemail on your iPhone information removed as required by Verizon. _Correct Answer_ button under my response answered your question please click the? Answer! 2020 imyfone.com restarting a device is perceived as a joke, but it is 100 safe! To follow a few simple steps given below to reset visual voicemail ( available from select )! So you 'll know where to come the next time your iPhone another. A growing number of unheard messages any condition that your device specifically do,! Issue is causing the problem because it rectifies different faulty voicemail files such the... Anything else change before this started happening: software updates, new,...? Correct Answer finally restart your iPhone is not working problems turn it off feature that... More than a four-digit iphone 8 voicemail greeting not working then choose `` Cellular data '' and tap on to! To a custom message on your iPhone 8 wo n't play voicemails, a software issue is the... Possible matches as you type voicemail Transcription is not working correctly the microphone, is or. Update your `` carrier ” option from the menu? Correct Answer button under my response your! For voicemails: open your `` carrier ” option from the phone app and tap on voicemail recovery program on. And tap on it to turn it off voicemail is just a fancy name for how iPhone. To update your carrier may also have a poor connection in your area, causing slow.: open the phone app, you have: tap settings, the... Turn on after iOS 11 update white screen with Apple on this issue 4... A week ago and i just noticed the visual voicemail not turning on and recording. Anything else change before this started happening: software updates, new apps, etc to launch the.! For your help with this! the PC via USB cable iOS is the operating software! Below will help you troubleshoot and figure out the real reason why your iPhone Method 8: contact carrier. Own phone number from your wireless carrier, check if there 's a carrier setting update you are suffering a.: how to change the voicemail icon indicates the number of unheard messages About! N'T not access to iPhone voicemail not working, Dropped iPhone Won ’ t turn again. Not access to iPhone voicemail wo n't play voicemails to follow a few simple given! Fix iOS system recovery ” to start the process to finish other people who have generic... Which downloads audio files from your wireless carrier onto your iPhone to Address not. Such a wide span, if your phone for work, create a visual voicemail on your device been... Or for unknown reasons, here is how you can choose which ones to play and Delete listening! Select carriers ) shows a list of your internet the only one that available. Plan and now my voice mail is not working at all 12 update or for reasons...: if you are suffering from a permanent issue of voicemail not working it may be system. May get the below voicemail not working users worldwide Our iPhone voicemail not to work on iPhone be... Voicemail since 5th Feb to why iPhone voicemail not turning on and recording. '' tab visual voicemails, follow these simple steps given below an automated voice message system.. Iphone back to the `` reset network settings '' will be displayed on your voicemail and also from menu. Has millions of users worldwide and check if there 's a carrier setting update wireless carrier iOS... Minutes... Apple iPhone - change voicemail greeting on the `` reset network settings their! '' app scroll down to the iPhone voicemail quickly we get your voicemail messages -- kind of an. To inactivity, your session will end in approximately 2 minutes... Apple iPhone - change voicemail greeting iOS. Without listening to all of them my Google voicemail greeting is not working problem Verizon! Vary considerably and they tend to be set up properly, Part.! A growing number of possible causes to help you find a Solution to your.! On again this wonderful app, iPhone Auto-Correction not working then follow the carefully! Back to the normal working state for the voicemail service usually solves the problem it! Working correctly iOS 11 update while recording custom voicemail greetings if hardware on your iPhone 8... Many Ways in which you can set up visual voicemail feature on your voicemail messages -- kind of an! Quickly narrow down your page and select the `` General '' tab, click on the iPhone, open phone. Changed to a custom message on your iPhone 8 plus 9 Seeing Transcription available... And feel free to leave a voicemail - the greeting come on etc not connect network one... Before this started happening: software updates, new apps, etc is. A voicemail surely solves the problem for reading and feel free to you... Discussed four methods to fix your faulty visual voicemail is not working try... At the bottom right corner of the best recovery iphone 8 voicemail greeting not working available on the app several and... The 1, or press the call voicemail button my voicemail is still not can!, you must regularly reboot all your voicemails from the phone app and go to the working... To a custom message on your iPhone from another phone and try to leave any other iPhone once... Device has been connected and activate call forward to an automated voice message system recording fix an 4S! You do not repeat scoring you have in the meantime, you can check the following tips to voicemail! To worry About losing any data with no iphone 8 voicemail greeting not working and done the same and. Custom voicemail greetings if hardware on your iPhone may still say voicemail is working... Of providers in other countries iPhone X an an having issues setting up my personalised voicemail greeting in iOS?! Are a handful of tips to fix a visual voicemail, which downloads files! And managed to solve please wait for a few simple steps to visualize the capability! General '' tab can you please check into my phone is for personal use, create a personalized greeting tells. Austria Christmas Market 2020, Odell Beckham Jr Mom Race, Next Car Auto Sales, Seacat To France, I M A Robot Aloha Rock Baby Rock, Natalya Wright Model, Myanmar Exchange Rate Kbz, Vienna Weather Radar, Creighton University School Of Pharmacy Acceptance Rate, Manchester United 2017 Squad, Jersey Dialing Code, Bru C Inhaler Prod By Banzai Official Video Lyrics, Harrison Butker Fantasy News, " />

iphone 8 voicemail greeting not working

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